Refund Policy

Refund and Return Policy
Incorrect Book/Not As Described/Damaged/Not Delivered

You’re eligible for a full refund of the purchase price, if you receive the incorrect book or if it arrives damaged. To receive a refund, you must contact us at sales@oswalpublishers.com  and we will guide you the return process.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 working days from the date of initiation of return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@oswalpublishers.com .

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@oswalpublishers.com and send your item to:
Oswal Printers & Publihsers Pvt. Ltd.
Ground Floor
1/12 Sahitya Kunj
M.G Road
Agra – 282002
Uttar Pradesh

Shipping

To return your product, you should mail your product to: 622 Manglam Electronic Market Jaipur Rajasthan India 302001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.