NCERT Solutions for Class 12 Business Studies Chapter 6 Staffing

Q. What is meant by staffing?

Ans. Staffing is the managerial function of recruitment, selection, training, development promotion and compensation of personnel.

Q. State the two important source of recruitment.

Ans. The two important source of recruitment are Internal source and external source.

Q. Define the staffing process and the various steps involved in it.

Ans. Staffing process of the management is concerned with acquiring, developing, employing, remunerating and retaining people or we can say it is the timely fulfilment of the manpower requirements within an organisation.

The following steps are involved in staffing process:

  • (i) Estimating the manpower requirements: The first step in the staffing process is determining the present manpower inventory and assessing the present and future manpower requirements of the organisation keeping in mind the production schedule, demand etc.
  • (ii) Recruitment: Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation. For this various sources can be used like transfer, promotion, advertising, job consultants etc.
  • (iii) Selection: Selection is the process of choosing from among the pool of the prospective job candidates developed at the stage of recruitment. It involves a host of tests and interviews.
  • (iv) Placement and Orientation: Orientation is introducing the selected employee to other employees and familiarising him with the rules and policies of the organisation. He is taken around the work place and given the charge of the job for which he has been selected. Placement refers to the employee occupying the position or post for which the person has been selected.
  • (v) Training and development: All organisations have either in-house training centres or have forged alliances with training and educational institutes to ensure continued learning of their subordinates. By offering the opportunities for career advancement to their members, organisations are not only able to attract but also retain its talented staff.
  • (vi) Performance appraisal: After the employees have undergone a period of training and they have been on the job for some time, there is a need to evaluate their performance. The employee is expected to know what the standards are and the superior is the one who provide the employee feedback on his/her performance. The performance appraisal process, therefore, will include defining the job, appraising performance and providing feedback.
  • (vii) Promotion and career planning: It is very important for all organisations to address career related issues and promotional avenues for their employees. They must provide opportunities to everyone to show their potential and in return promotions can be provided.
  • (viii) Compensation: All organisations need to establish wage and salary plans for their employees. There are various ways to prepare different pay plans depending on the worth of the job. Compensation therefore, refers to all forms of pay or rewards going to employees.

Q. Explain the procedure for selection of employees.

Ans. The important steps in the process of selection are as follows:

  • (i) Preliminary screening: It helps the manager eliminate unqualified or unfit job seekers based on the information supplied in the application forms.
  • (ii) Selection tests: An employment test is a mechanism that attempts to measure certain characteristics of individuals. These range from aptitudes, such as manual dexterity, to intelligence to personality.
  • (iii) Employment interview: Interview is a formal, in depth conversation conducted to evaluate the applicant’s suitability for the job.
  • (iv) Reference and background checks: Many employers request names, addresses and telephone numbers of references for the purpose of verifying information and gaining additional information about an applicant.
  • (v) Selection decision: The final decision has to be made among the candidates who pass the tests, interviews and reference checks.
  • (vi) Medical examination: Before the candidate is given a job offer he/she is required to go through a medical test.
  • (vii) Job offer: Job offer is made through a letter of appointment/confirm his acceptance. Such a letter generally contains a date by which the appointee must report on duty.
  • (viii) Contract of employment: After the job offer has been made and candidate accepts the offer, certain documents need to be executed by the employer and the candidate. There is also a need for preparing a contract of employment. It includes job title, duties, responsibilities, date when continuous employment starts etc.